Peace of mind with ELCO's comprehensive warranty & service

Warranty details

The Ariston U.K. warranty (for ELCO branded products) makes up a part of our T&Cs and is subject to the following conditions being complied with:

Warranty is registered by calling 0333 240 8777 and selecting option 1 then option 1.

The benefit of this warranty is given to the original buyer of the goods. It is only assignable to a third party at the discretion of Ariston U.K. Ltd. (e.g. where the products have been sold on to contractor/end-user via a wholesaler/merchant. In such cases Ariston U.K. Ltd would require a written undertaking confirming that the third party agrees to be bound by our general terms and conditions).

The statutory rights of the buyer are not affected by the warranty.

Goods (Finished products and accessories)
Warranty is limited to twelve months parts and labour only from date of Commission unless otherwise stated. Products must be installed within 6 months of delivery, if not warranty is limited to 12 months from purchase date.

Commissioned goods
Products must be Installed and commissioned within 6 months of delivery.  Commissioning is chargeable and available through our service partner network on request.

Goods (Spare Parts)
The warranty period for any new replacement parts is limited to twelve months from the date of dispatch. Where the installation of a spare part, is carried out by Ariston U.K. Ltd service personnel the warranty period is limited to twelve months from the date of installation of said spare part.

Faulty Goods
Where faulty goods are agreed to be returned to Ariston U.K. Ltd as a warranty claim (in accordance with Ariston U.K. Ltd returns procedure) the claimant must provide proof of purchase (e.g. copy invoice/receipt) for said goods. Details of serial number, model, output and fault, must also be supplied. Faulty goods shall not form the subject of any claim for labour costs or other expenditure incurred by the buyer and we shall not be responsible for any loss or damage arising out of any such fault.

General
The period of warranty offered by Ariston U.K. Ltd varies by product and/or related integrated components and accessories (e.g. heat exchangers).

Our liability in respect of any defect in or failure of the goods or for any loss injury or damage attributed thereto is limited to the cost of replacement of the goods or the repairing of such defects which under proper use have appeared therein and arise solely from faulty design, materials or workmanship.

Before operating any heating equipment, the system must be suitably flushed & cleaned, by a competent person(s), to prevent system debris causing damage to any new product. Installation of a system filtration/strainers, in conjunction with system water treatment, is strongly advised to ensure validity of the product warranty. Specific water treatment may be necessary in hard water areas. On-going water quality testing, monitoring and treatment is recommended in line with latest industry best practice and evidence of such retained.

To maintain warranty all products supplied by Ariston U.K. Ltd must be installed in accordance with manufacturer’s instructions and thereafter be serviced by Ariston U.K. Ltd (or a competent engineer) twelve months after the date of installation and thereafter at twelve month intervals. Proof of service will be required on all warranty claims beyond twelve months.

Ariston U.K. Ltd will accept no liability for the cost of repairs resulting from incorrect installation, failure to commission, inadequate commissioning, lack of regular maintenance, misuse, tampering or repair by unqualified persons.

Ariston U.K. Ltd reserves the right to repair or replace components within the guarantee period at a time and location that is most convenient to the company.

Faults and any associated costs occurring due to lack of fuel, power, water supply or scale formation are not covered by these guarantees.

Only in exceptional circumstances, and by previous written agreement will we accept back for credit, items which have been supplied against orders or which have been manufactured in accordance with your specifications but have not yet been delivered, provided that the goods to be returned are new in original packaging and unused. Restocking charges will be applied by us.

We specifically do not accept liability for financial or consequential losses, expenses or damage occasioned by defects in manufacturing or arising from any other cause.

Any goods supplied by us must be installed in accordance with the law and proof thereof shall be a pre-condition of our liability under our warranty of the goods.

Ariston U.K Ltd reserves the right to charge for any visits where the root cause is not manufacturing defect or access to the product is denied.